International Platform — international.prohairlabs.com

Platform	international.prohairlabs.com
Legal Entity	Professional Hair Labs Ltd
Effective Date	June 2025

This Cookie Policy explains how Professional Hair Labs Ltd ("we", "us", "our") uses cookies and similar tracking technologies on international.prohairlabs.com. This policy should be read alongside our Privacy Policy and Terms & Conditions.

This policy complies with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the ePrivacy Directive. Where consent is required, we will obtain it through our cookie consent management platform before placing non-essential cookies.

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions. Similar technologies include web beacons, pixel tags, local storage, and session storage.

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our B2B platform. Without them, services you have requested — such as account login, session management, shopping cart functionality, and secure checkout — cannot be provided. These cookies do not require your consent.

• Session authentication cookies (user login state)
• CSRF protection tokens
• Load balancing cookies
• Shopping basket and order session cookies
• Cookie consent preference cookies

3.2 Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use our platform, which pages are visited most, and where visitors come from. This helps us improve how our B2B platform works. Data collected is aggregated and does not personally identify you.

• Google Analytics (traffic analysis, page performance, conversion tracking)
• Platform uptime and error monitoring
• A/B testing frameworks (for platform UX improvements)

3.3 Functionality Cookies

These cookies allow the platform to remember choices you have made and provide enhanced, personalised features relevant to your wholesale account.

• Remembered trade account preferences
• Language and regional settings
• Recently viewed products
• Saved order templates

3.4 Targeting and Marketing Cookies

These cookies are used to deliver relevant advertising and track the effectiveness of our trade marketing campaigns. They may be set by our advertising partners.

• Google Ads conversion tracking
• Meta Pixel (Facebook/Instagram retargeting for trade audiences)
• LinkedIn Insight Tag (B2B professional audience targeting)
• Email marketing tracking pixels

Some cookies on our platform are set by third-party services. We have no direct control over these cookies. Key third-party providers include:

• Google LLC — Analytics, Ads
• Meta Platforms Inc. — Business advertising pixel
• LinkedIn Corporation — B2B audience targeting
• Cloudflare Inc. — Security and performance
• Stripe Inc. — Payment processing security

You can find more information about how these third parties use cookies in their respective privacy policies.

Cookies are classified by duration:

• Session cookies: deleted when you close your browser
• Persistent cookies: remain on your device for a defined period (typically 1–24 months for analytics; up to 2 years for preference cookies)

6.1 Cookie Consent Banner

On your first visit from an EU/UK IP address, our platform displays a GDPR-compliant cookie consent banner. Strictly necessary cookies are placed without consent. All other cookie categories require your explicit opt-in consent prior to placement.

6.2 Browser Settings

Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set. Instructions for common browsers:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and Site Permissions

Note: Disabling strictly necessary cookies will impair or prevent platform functionality including account login and ordering.

6.3 Opt-Out Tools

• Google Analytics: tools.google.com/dlpage/gaoptout
• Google Ads: adssettings.google.com
• Meta Ad Preferences: facebook.com/ads/preferences
• Digital Advertising Alliance (US): optout.aboutads.info
• Your Online Choices (EU): youronlinechoices.eu

Under the GDPR and UK GDPR, you have the right to: (i) access your personal data; (ii) rectification of inaccurate data; (iii) erasure ('right to be forgotten'); (iv) restriction of processing; (v) data portability; (vi) object to processing; (vii) withdraw consent at any time without affecting the lawfulness of prior processing.

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or our business practices. Material changes will be communicated via a banner notification on our platform. The date of the most recent revision is shown at the top of this document.

For questions about our use of cookies or to exercise your data rights, contact: cs@prohairlabs.com

This Cookie Policy was last updated in June 2025 and is reviewed annually or upon material changes to applicable law.