International Wholesale Orders

Platform:  international.prohairlabs.com

Legal Entity:  Professional Hair Labs Ltd

Effective Date:  June 2025

 

1.1 Order Cut-Off Times

Orders placed by 14:00 (2:00 PM) local time on a business day will be processed on the same business day, subject to stock availability and account credit verification. Orders received after the cut-off, or on weekends and public holidays, will be processed on the next business day.

1.2 Minimum Order Quantities (MOQ)

Wholesale orders are subject to minimum order quantities by product line. MOQs are displayed on each product page and vary by SKU format (unit, inner case, or master case). Current MOQs are listed in your trade account portal and may vary by account tier.

GHOSTBOND adhesive lines (Classic, Endure, Daily, Sport, Motion) are available in:

•        Unit orders (single bottles) — subject to minimum per-SKU quantity

•        Inner cases: 6-unit cases (5oz / 147ml) and 12-unit cases (1.3oz / 38ml)

•        Master cases: 36-unit cases (5oz) and 144-unit cases (1.3oz)

1.3 Stock Availability

Whilst we maintain stock forecasts, Professional Hair Labs does not guarantee immediate availability of all SKUs. If an ordered SKU is out of stock or on back-order, we will notify you within one business day of order receipt and provide an estimated fulfilment date or offer a suitable substitute.

2.1 Carriers and Services

International orders are shipped via DHL Express, UPS Worldwide, FedEx International Priority, or freight forwarding as appropriate to order size and destination. For pallet and container orders, we work with appointed freight forwarders.

2.2 Estimated Transit Times

•        Europe (EU/EEA/UK): 3–7 business days from despatch

•        Middle East and GCC: 4–8 business days

•        Asia-Pacific: 5–10 business days

•        Latin America and Caribbean: 7–14 business days

•        Africa: 7–21 business days (varies significantly by destination)

•        Remote or restricted destinations: contact your account manager for an individual freight assessment

Transit times are estimates only and begin from the date of despatch, not the date of order. International transit times may be extended by customs processing, national holidays, or carrier disruption.

2.3 International Freight

For volume orders, pallet shipments, or container loads, Professional Hair Labs works with experienced international freight forwarders. International freight quotes are provided upon request and are based on Incoterms 2020 as agreed in your wholesale account terms.

International wholesale buyers are responsible for all customs duties, import taxes, VAT, GST, and any other charges levied by the destination country. These charges are not included in our quoted prices or shipping costs unless explicitly stated.

 

Professional Hair Labs will provide accurate commercial invoices, packing lists, and product documentation (including INCI declarations, MSDS/SDS where applicable, and certificate of origin) to support customs clearance. It is the buyer's responsibility to ensure compliance with their country's import regulations for cosmetic products.

 

•        EU buyers: our products are or will be registered under the EU Cosmetics Notification Portal (CPNP) as applicable. Registration status is indicated on individual product pages.

•        UK buyers: products comply with UK cosmetics notification requirements (SCPN) where applicable.

•        Other jurisdictions: buyers are responsible for verifying local cosmetic import requirements.

 

Certain GHOSTBOND adhesive formulations contain alcohol or other regulated components and may be classified as flammable materials or hazardous goods for transport purposes. Restrictions apply:

•        Air freight: flammable adhesive formulations may be restricted to cargo aircraft only or prohibited on certain routes

•        Quantity limits per package apply under IATA regulations

•        Appropriate hazard declarations, UN numbers, and packing group classifications will be included in shipment documentation

Professional Hair Labs will advise on shipping restrictions when your order is placed. Some destinations may require ground shipping only for regulated formulations.

5.1 Delivery Confirmation

You will receive tracking information via email when your order is despatched. Signature on delivery may be required for high-value orders. Ensure an authorised person is available to receive and inspect goods.

5.2 Inspection on Delivery

You must inspect all goods upon delivery and note any visible damage or short delivery on the carrier's delivery note before signing. Failure to note visible damage at point of delivery may limit your ability to make a successful claim.

5.3 Damaged or Missing Goods

If goods arrive damaged or items are missing from your order, you must notify us within 48 hours of delivery by emailing your account manager with photographic evidence. We will arrange replacement, credit, or collection as appropriate.

Goods may not be returned without a valid Return Merchandise Authorisation (RMA) issued by Professional Hair Labs. Unauthorised returns will not be accepted and will be returned to sender at the buyer's cost.

Returns are accepted in the following circumstances:

•        Incorrect goods shipped (our error)

•        Goods damaged in transit (notified within 48 hours per Section 5.3)

•        Genuine manufacturing defect — subject to quality control inspection

 

Returns are not accepted for: opened or used products, products ordered in error by the buyer, products with removed or altered labels, or items returned after 14 days from delivery without prior authorisation.

Professional Hair Labs will not be liable for delays in order processing or shipment caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemic restrictions, civil unrest, port closures, carrier strikes, customs holds, or acts of government.

Shipping rates, carrier options, and lead times are subject to change. Current information is always displayed in your trade account portal. We will notify registered account holders of material changes via email.