B2B Wholesale Platform — International

Platform:  international.prohairlabs.com

Legal Entity:  Professional Hair Labs Ltd

Effective Date:  June 2025

Version:  1.0 — 2026

In these Terms and Conditions, the following definitions apply:

•        "Company" means Professional Hair Labs Ltd, operator of international.prohairlabs.com.

•        "Platform" means the B2B wholesale ordering website at international.prohairlabs.com and all associated subdomains and services.

•        "Buyer" means any registered trade account holder, wholesale distributor, or licensed professional placing orders via the Platform.

•        "Products" means GHOSTBOND branded adhesives, ancillary haircare, scalp treatment, styling, and colour formulations listed in the current product catalogue, including the Classic, Endure, Daily, Sport, Motion, Color Gels, and Travel product lines.

•        "Order" means a purchase order submitted by the Buyer through the Platform for Products.

•        "Account" means the Buyer's registered wholesale trade account.

•        "Catalogue" means the current range of Products listed on the Platform, as updated from time to time.

 

2.1 Trade-Only Access

The Platform is restricted to qualified B2B buyers including: licensed cosmetologists, barbers, trichologists, salon owners, hair replacement studios, authorised wholesale distributors, and institutional buyers. Access by retail consumers is not permitted.

 

2.2 Account Application

To place orders, Buyers must submit a trade account application and provide:

•        Valid professional licence number or equivalent credential

•        Business registration number or equivalent

•        Reseller exemption certificate or equivalent tax exemption documentation

•        Valid business address and contact information

 

The Company reserves the right to decline any account application without providing reasons and to suspend or terminate accounts that no longer meet eligibility criteria.

 

2.3 Account Security

The Buyer is responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their Account. Any suspected unauthorised access must be reported to the Company immediately.

 

3.1 Placing Orders

An Order submitted through the Platform constitutes an offer to purchase Products on these Terms. No binding contract is formed until the Company issues a formal Order Confirmation by email.

 

3.2 Order Confirmation

The Company will send an Order Confirmation within one business day of receiving a valid Order, subject to stock availability and account credit status. The Company reserves the right to refuse or cancel any Order at its discretion.

 

 

3.3 Pricing

Prices displayed on the Platform are wholesale trade prices in Euros (EUR). The Company may at its sole discretion offer pricing in Pounds Sterling (GBP) for certain accounts or territories; however, the Company reserves the right to withdraw, suspend, or decline to offer GBP pricing at any time without notice. Prices are exclusive of applicable taxes, duties, and shipping unless otherwise stated. The Company reserves the right to correct pricing errors and to adjust prices for future orders without notice.

 

3.4 Product Availability

The Company does not guarantee the availability of any Product. Backordered items will be communicated and fulfilled at the earliest available date. The Buyer may cancel a backordered item within 5 business days of notification.

 

4.1 Payment Methods

Accepted payment methods include: bank transfer (ACH/wire), credit/debit card (Visa, Mastercard, Amex), and trade credit (subject to approved credit account). Payment must be received in full before goods are despatched unless a trade credit arrangement is in place.

 

4.2 Credit Accounts

Trade credit terms (net 30, net 45, or net 60) are available to qualified accounts by application. Credit limits and terms are set at the Company's discretion and are subject to review. Overdue accounts will accrue interest at the rate of 1.5% per month on outstanding balances.

 

4.3 Late Payment

The Company reserves the right to: (i) suspend order fulfilment for accounts with overdue balances; (ii) require pre-payment for future orders; (iii) refer overdue accounts to collections; and (iv) recover reasonable costs of debt collection from the Buyer.

 

5.1 Despatch

The Company will use reasonable endeavours to despatch Orders within the timeframes stated in the Shipping Policy. Delivery dates are estimates only and do not constitute a binding obligation.

 

5.2 Risk and Title

Risk in Products passes to the Buyer upon delivery to the specified delivery address. Title to Products passes upon receipt of full payment. Until title passes, the Buyer holds the Products as bailee and must not sell, pledge, or encumber them.

 

5.3 Delivery Obligations

The Buyer is responsible for providing accurate delivery details. The Company accepts no liability for delays or non-delivery caused by inaccurate delivery information, absence of an authorised recipient, or failure to meet carrier requirements.

 

6.1 Quality Warranty

The Company warrants that Products will: (i) conform to their INCI specification and published description at the time of despatch; (ii) be free from manufacturing defects; and (iii) have a remaining shelf life of no less than 18 months from the date of despatch (where applicable).

 

6.2 Professional Use

Products are warranted for professional use only by licensed practitioners. The warranty does not extend to products that have been: improperly stored, applied by unlicensed persons, mixed with non-approved products, or used after their stated expiry date.

 

6.3 Defective Products

Claims for defective goods must be submitted in writing within 14 days of delivery, accompanied by photographic evidence and the relevant batch code. Upon confirmation of a manufacturing defect, the Company will at its election: replace the defective goods, issue a credit note, or refund the purchase price.

 

7.1 Returns

Returns require a Return Merchandise Authorisation (RMA). Products must be returned in their original, unopened condition with all original labelling intact. Returns are at the Buyer's cost unless the Company is at fault.

 

7.2 Order Cancellations

Orders may be cancelled prior to despatch by contacting the Company in writing. Orders that have already entered the picking or despatch process cannot be cancelled. Custom, special order, or made-to-order products cannot be cancelled once production has commenced.

 

7.3 Return Window

No restocking fee is charged on authorised returns. All return requests must be raised within 30 days of the delivery date. Returns requested after this period will not be accepted under any circumstances unless required by applicable mandatory consumer or commercial law.

 

8.1 Authorised Reseller Use

Registered wholesale buyers are granted a limited, non-exclusive, revocable licence to use the GHOSTBOND name and approved product images solely for the purpose of marketing and reselling Products in their authorised territory.

 

8.2 Restrictions

The Buyer must not: (i) alter, modify, or create derivative works from GHOSTBOND branding; (ii) register any domain names, social media handles, or trade marks incorporating the GHOSTBOND name without prior written consent; (iii) represent themselves as an official manufacturer, distributor of record, or equivalent without written authorisation.

 

8.3 Third-Party Marketplace Restrictions

The listing, sale, or fulfilment of GHOSTBOND Products on any third-party online marketplace — including but not limited to Amazon, eBay, Walmart Marketplace, Etsy, Wish, TikTok Shop, or any other platform not operated by Professional Hair Labs — is strictly prohibited without prior written authorisation from Professional Hair Labs. This restriction applies regardless of the Buyer's account tier or territory.

 

Authorised marketplace sellers must execute a separate Marketplace Authorisation Agreement and comply with all associated brand, pricing, and content standards. Breach of this clause constitutes a material breach of these Terms and will result in immediate account suspension and termination of wholesale supply without further notice. Professional Hair Labs reserves the right to pursue injunctive relief and damages for unauthorised marketplace listings.

 

8.4 Co-op Marketing

Buyers wishing to use GHOSTBOND branding in advertising campaigns must obtain pre-approval from the Professional Hair Labs marketing team. Brand usage guidelines are available upon request.

 

The Buyer agrees to keep confidential all pricing information, trade terms, product formulations, SKU structures, operational data, and any other information designated as confidential by the Company. This obligation survives termination of the commercial relationship.

 

The Buyer is solely responsible for:

•        Verifying that Products are permitted for import and sale in the Buyer's jurisdiction

•        Obtaining any licences or permits required for the distribution and sale of cosmetic products

•        Compliance with all applicable consumer safety, labelling, and advertising laws in their market

•        Compliance with relevant hazardous goods transport regulations for adhesive and alcohol-containing products

 

The Company will provide available regulatory documentation (INCI declarations, SDS/MSDS, CPNP/FDA registration status) to support the Buyer's compliance obligations but makes no representation as to completeness or currency of regulatory status in any specific jurisdiction.

 

To the fullest extent permitted by applicable law:

•        The Company's total liability for any claim arising from an Order shall not exceed the invoice value of that Order.

•        The Company shall not be liable for indirect, consequential, special, incidental, or punitive damages of any kind.

•        The Company shall not be liable for loss of business, revenue, profits, data, or goodwill.

•        The Company shall not be liable for the acts, omissions, or negligence of third-party carriers, customs authorities, or other service providers.

 

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

 

The Buyer agrees to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from: (i) the Buyer's breach of these Terms; (ii) the Buyer's misuse of Products; (iii) any third-party claim arising from the Buyer's resale or distribution activities; or (iv) the Buyer's violation of applicable laws.

 

The Company may immediately suspend or terminate a Buyer's Account and cancel pending Orders in the event of:

•        Material breach of these Terms

•        Insolvency, administration, liquidation, or bankruptcy of the Buyer

•        Non-payment of overdue invoices

•        Conduct that damages the Company's reputation or brand integrity

•        Discovery of misrepresentation in the account registration process

 

Upon termination, all outstanding invoices become immediately due and payable. The Buyer must immediately cease all use of GHOSTBOND intellectual property.

 

In the event of any dispute arising from or in connection with these Terms or any Order, the parties shall first seek to resolve the dispute amicably through good-faith negotiations. If the dispute is not resolved within 30 days, it shall be submitted to mediation before CEDR (Centre for Effective Dispute Resolution), followed by binding arbitration under ICC Rules.

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Subject to Section 14 (Dispute Resolution), each party submits to the non-exclusive jurisdiction of the courts of Ireland.

 

•        Entire Agreement: These Terms, together with any executed wholesale account agreement and applicable Schedules, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and understandings.

•        Amendments: The Company reserves the right to amend these Terms at any time with 30 days' notice. Continued use of the Platform after the notice period constitutes acceptance of the amended Terms.

•        Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.

•        Waiver: Failure by the Company to enforce any provision shall not constitute a waiver of the right to enforce it subsequently.

•        Force Majeure: The Company shall not be in breach of these Terms for any failure or delay caused by circumstances beyond its reasonable control.

•        Assignment: The Buyer may not assign its rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights to any affiliate or successor business.

 

All formal notices must be sent in writing to cs@prohairlabs.com. For account enquiries, order management, and general support, please use your trade account portal at international.prohairlabs.com.